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  • 90-Day Returns
  • Contact Us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email:

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Payment Method
Free shipping on orders £49+. Or you will pay £7.99 for standrad shipping.
Express Shipping cost £22.95.
1. Accepted Forms of Payment for yourphotonecklace
For all orders we accept Paypal and credit card.
2.The discount of our website
Please see the poster information on the home page.
Once an order is submitted, it begins designing and processing as quickly as possible.If you want to return and exchange the item, please contact us, we need to verify it is in production or not.
That means that even if you contact our customer service department 24 hours later after you change your mind about your order, it might already be put into production or in the shipping process. In that case, we can't change or cancel an order once it has been put into one-of-a-kind production or sent out. Please notes: For orders have been put into production or dispatched, please refer to Return and Exchange Policy.
Notes: Shipping estimates are from day of shipping not from day of ordering. Customers are responsible for lost due to wrong shipping information.